This Privacy Policy applies to all of the services offered by Coscharis Courier Service; it does not apply to services that have a separate Privacy Policy that do not incorporate this Privacy Policy.
Coscharis Courier Service strives to provide a safe, secure online environment for our customers. Our website contents are subject to applicable copyright and intellectual property laws.
Information copied or obtained from the Company may only be published elsewhere if referenced as obtained from the Company with the relevant date and time such information was extracted. You cannot use materials from this website or alter original text without permission from the Company. Permission may be sought by forwarding an email to Coscharis Courier Service.
Coscharis Courier Service privacy policy does not apply to any products or services provided by third parties. You may receive links to websites, contents and services from third parties when using Coscharis Courier Service products or services.
Please carefully read and understand the privacy policy of third parties before submitting any data, as Coscharis Courier Service cannot control third parties or require them to abide by this Policy.
Coscharis Courier Service reserves the right to modify this Policy. If this Policy is modified, the latest version will be published on the Coscharis Courier Service official website.
E-mail: privacy@coscharismobility.com
We may occasionally update this notice when required. If we are making significant changes, we will notify users in advance through the Coscharis Courier Service apps or other means, such as email.
When you visit our website, we collect information such as your IP address, browser information, pages visited, and time and date of visit. This information is kept securely to help us improve the quality of service and user experience.
User profile — We collect data when users create or update accounts. This may include:
We may use photos submitted by users to verify items they intend to send to a recipient.
- Location data: Precise or approximate location of senders, recipients, and delivery persons — used to enable deliveries, tracking, safety features, and fraud prevention.
- Transaction information: Type of service, order details, payment information, delivery info, amounts charged, and payment method.
- Usage data: Access dates and times, app features or pages viewed, app crashes and system activity.
- Communications data: Data regarding calls, SMS or other communications between users (date, time, and content), used for customer support, safety, and analytics.
Coscharis Courier Service does not sell or share user personal data with third parties for their direct marketing, except with users' consent.
- Create / update accounts
- Enable pick-up and drop-off delivery services
- Process payments
- Track and share progress of deliveries
- Facilitate insurance, vehicle, invoicing, or financing solutions
- Troubleshoot bugs, conduct data analysis, testing, and research
We use collected information to investigate and address user concerns and to monitor and improve our customer support responses and processes.
We may use personal data for testing, research, analysis, product development, and machine learning to improve user experience and develop new services and features.
We may send users' communications about Coscharis Courier Services, features, promotions, sweepstakes, surveys, news, updates, and events via email, text messages, push notifications, in-app communications, and ads on third-party platforms.
We may use personal data to generate receipts, inform users of changes to terms or services, or send other communications not for marketing purposes.
We may use personal data to investigate or address claims or disputes, satisfy legal requirements, or respond to law enforcement requests pursuant to legal process or governmental request.
- Sender's first name, and pickup and/or drop-off locations with delivery person
- Delivery recipients' first name, delivery address, and other information with their delivery person
- Receipts with a breakdown of amounts charged, delivery person first name, photo, and route map
- Payment processors and facilitators
- Cloud storage providers
- Google, in connection with the use of Google Maps in Coscharis Courier Service apps (see Google's privacy policy for details)
Coscharis Courier Service may share users' personal data if we believe it's required by applicable law, regulation, operating license or agreement, legal process or governmental request, or where disclosure is otherwise appropriate due to safety concerns.
Coscharis Courier Service retains user data for as long as necessary for the purposes described in this policy. We retain different categories of data for different periods of time depending on the type of data, the category of user, and the purposes for which we collected the data.
Where you choose to end your working relationship with the Company, your personal data shall be kept in accordance with the Company's retention policy which may be reviewed from time to time.
Use of our services after an update constitutes consent to the updated notice to the extent permitted by law.
Head Office
CG-Eko Old PWD Building Beside Licensing Office,
Old Secretariat Rd, Off Oba Akinjobi Rd,
GRA Ikeja, Lagos, Nigeria.
Website:
https://www.coscharismobility.com/
Email:
customerservice@coscharismobility.com
Our Local postal address can be found on the Customer Support page.